Thinstuff Help Center

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Tips and answers from the Thinstuff team.

Need assistance?

For any issues and questions related to our software please feel free to contact our support team.

License reactivations

Usually an activated license is bound to the hardware of each machine.
In case you need to migrate your license to a new server follow this guide.

Report an issue

Before reporting an issue have a look into our FAQ database to see if the issue was already reported.

Please provide following information when contacting our support team:

  • Describe the issue
  • Steps to reproduce the behavior
  • Expected behavior
  • Screenshots
  • Environment
  • License ID or Thinstuff Account ID
Report an issue

Need assistance?

For any issues and questions related to our software please feel free to contact our customer support team.

Mon-Thu 9am - 5pm CET
Fri 9am - 4pm CET

support@thinstuff.com

Performance Issue with Windows 10?

Under Windows 7 the first user logon usually takes less then 35 seconds for each user and the initial user profile weighs approx. 5MB. With Windows 10 this has increased dramatically. The first user logon now usually takes up to 2 minutes or more for each user and the resulting user profile weighs approx. 130MB!

Are server operating systems supported?

Before installing XP/VS Server on a server operating system please make sure that the Terminal Server role and the Terminal Server licensing service are not installed.

Issues after recent Windows Updates?

Perhaps you have installed some updates on Tuesday (Microsoft Patch-Day) which require new version of XPVS Server.

Why can I only connect with my Administrator account?

Before installing XP/VS Server on a server operating system please make sure that the Terminal Server role and the Terminal Server licensing service are not installed.

How can I restrict remote users to a single session?

How can I restrict remote users to a single remote session?

How do I configure session time limits?

How do I configure session time limits?

XP/VS Server and Core Isolation mode

What can I do if following error is displayed: ThinRDPSrv is not a valid Win32 application.

Azure Virtual Machines

Will XP/VS Terminal Server run on Azure virtual machines?

Basic checklist

Basic checklist in case of an error

Quick-start guide

Please go through the following Quick-Start guide after you have installed XP/VS Server.

Invalid hardware key?

Usually an activated XP/VS license is bound to the hardware of each machine. Based on manual requests we do allow reasonable reactivation requests

Evaluation license

XP/VS Demo licenses are usually valid for 14 days after installation

Error: License can't be activated

During the activation process, some information of the hardware is transferred to the web server, which generates the license file. Once this process is completed, the download of new license starts automatically.

How can I place an order?

This guide will show you how to place an order in our webshop.

How can I become a Thinstuff Reseller?

If you want to become a Thinstuff Reseller or for more informations about Thinstuff Partners please contact us.

What payment options are supported?

For payment we accept credit card (Visa and MasterCard), PayPal and bank transfer.

How can I upgrade my license?

In this guide we will show you how to upgrade your license.

How can I find my invoice?

Where can I the invoice for my order?

Remote Desktop Software

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