Need assistance?
For any issues and questions related to our software please feel free to contact our support team.
License reactivations
Usually an activated license is bound to the hardware of each machine.
In case you need to migrate your license to a new server follow this guide.
Report an issue
Before reporting an issue have a look into our FAQ database to see if the issue was already reported.
Please provide following information when contacting our support team:
- Describe the issue
- Steps to reproduce the behavior
- Expected behavior
- Screenshots
- Environment
- License ID or Thinstuff Account ID
Need assistance?
For any issues and questions related to our software please feel free to contact our customer support team.
Mon-Thu 9am - 5pm CET
Fri 9am - 4pm CET
Performance Issue with Windows 10?
Under Windows 7 the first user logon usually takes less then 35 seconds for each user and the initial user profile weighs approx. 5MB. With Windows 10 this has increased dramatically. The first user logon now usually takes up to 2 minutes or more for each user and the resulting user profile weighs approx. 130MB!
Are server operating systems supported?
Before installing XP/VS Server on a server operating system please make sure that the Terminal Server role and the Terminal Server licensing service are not installed.
Issues after recent Windows Updates?
Perhaps you have installed some updates on Tuesday (Microsoft Patch-Day) which require new version of XPVS Server.
Why can I only connect with my Administrator account?
Before installing XP/VS Server on a server operating system please make sure that the Terminal Server role and the Terminal Server licensing service are not installed.
How do I configure session time limits?
How do I configure session time limits?
XP/VS Server and Core Isolation mode
What can I do if following error is displayed: ThinRDPSrv is not a valid Win32 application.
Azure Virtual Machines
Will XP/VS Terminal Server run on Azure virtual machines?
Silent install of XP/VS Server
A silent install is the installation of XP/VS Server that requires almost no user interaction.
How do I create a RemoteApp?
RemoteApps are virtual applications running on a remote server and appear as if they are installed on your local PC.
What is my IP address?
You'll need to log into your router and have it forward all traffic using TCP port 3389 to the IP address of the PC running Remote Desktop.
Basic checklist
Basic checklist in case of an error
Quick-start guide
Please go through the following Quick-Start guide after you have installed XP/VS Server.
How can I restrict remote users to a single session?
Sometimes it can happen that reconnecting users are not reconnected their disconnected sessions.
How do I enable Remote Desktop on Windows 11?
RemoteApps are virtual applications running on a remote server and appear as if they are installed on your local PC.
Invalid hardware key?
Usually an activated XP/VS license is bound to the hardware of each machine. Based on manual requests we do allow reasonable reactivation requests
Evaluation license
XP/VS Demo licenses are usually valid for 14 days after installation
Error: License can't be activated
During the activation process, some information of the hardware is transferred to the web server, which generates the license file. Once this process is completed, the download of new license starts automatically.
How can I place an order?
This guide will show you how to place an order in our webshop.
How can I become a Thinstuff Reseller?
If you want to become a Thinstuff Reseller or for more informations about Thinstuff Partners please contact us.
What payment options are supported?
For payment we accept credit card (Visa and MasterCard), PayPal and bank transfer.
How can I upgrade my license?
In this guide we will show you how to upgrade your license.
How can I find my invoice?
Where can I the invoice for my order?
